Frequently Asked Questions

How can I place an order?

Placing an order is super easy and convenient! Simply visit our ecommerce website, browse through our wide range of products, and select what you love. Once you're ready, follow the checkout process, and voila, your order will be on its way to you!

Can I track my order in real-time?

Absolutely! Once your order is shipped, we'll send you a tracking number and order details via email or you can check through Facebook messenger. This way, you can keep an eye on your purchase and know exactly when it will arrive at your doorstep.

How long does shipping usually take?

For local shipping, we aim to get your items to you within 1-2 weeks. As for international shipping, please allow 2-4 weeks for delivery. Please understand, these timeframes may be affected by factors outside our control, but we'll always keep you informed.

Do you have sizing guides for your clothing?

Yes, we do! To help you find the perfect fit, we provide sizing guides on our website. Make sure to check them out to ensure you're choosing the best size for you.

Can I change my order after placing it?

You sure can, as long as the order hasn't been confirmed yet. If you need to make any changes, please do so promptly to avoid any inconvenience.

What's your return policy?

We aim for your complete satisfaction! If we sent the wrong size or item, we’ve got you covered. Simply pay the shipping fee to send the product back to us, and we’ll ship the correct size or item to you. Please note that video proof of opening the package is required to process exchange requests.

For any other concerns, our friendly customer service team is here to help! Reach out through Facebook Messenger or our ‘Contact Us’ page. 😊

Do you offer international shipping?

Yes, we do! We offer international shipping via DHL, bringing our fabulous products to customers around the globe. Shop with us no matter where you are!

Is there a warranty on your products?

Definitely! We stand by the quality of our products. That's why we offer a free replacement within 1 week of receiving your item. If something's not right, let us know, and we'll make it right.